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FAQ (Frequently Asked Questions) to JENOPTIK GRYPHAX®

On the following pages, we have compiled important questions & answers on a wide range of subjects.

Have a look at our FAQs.

Maybe you can find the suitable answer to your question.
Otherwise you can contact our support-team for any help: or by phone +49 3641 65-3984


Where can I find the serial number of my camera?

You can find the serial number of your camera on the type label. The type label is positioned next to the other ports of your device. You can see the serial number below the product name of your device. Use your individual serial number to get the suitable software and updates for your camera.

GRYPHAX type label

Where can I find the USB cable for my camera?

You can find your USB cable together with your camera in the packaging. Below the packaging as itself you can find a slipcase which includes also the cable. Take it from there and connect the cable by using the quick-start-guide with your computer.

Where can I get the current updates for my software?

The latest updates for your software are available free of charge in our download portal. Simply register and download.

If you have any questions or problems, please contact our support team!

Which advantage do I have by using the USB 3.0 interface?

The new USB 3.0 interface enables you to transfer your data considerably faster than before. For the right performance your computer should also have an USB 3.0 interface.

Which system requirements are important?

What do I have to consider when commissioning the camera for the first time?

How to check and update camera firmware?

How do I connect my GRYPHAX camera to a USB-C port on my computer?

Because current and upcoming personal computer more and more replace the well common USB 3.0 type A by USB-C connectors only, GRYPHAX users has to place an USB 3.0 type A to USB-C adaptor in between personal computer and the original manufacturer USB 3.0 cable. For more detailed information, please download the according help document below.

How do I get best live performance with GRYPHAX® 4K cameras?


Software Manual

GUI Overview Gryphax
For more information please click.


The “Gallery” of JENOPTIK GRYPHAX software enables user to preview
and display all saved media files of media destination folder or from
selected destination path of “Tree view” tool easily inside of JENOPTIK
GRYPHAX software.

Download the user guide below for more information:


For more information please click.


The header section of program window is displaying the following information from image window.

Frame Rate – Indicates the current frame rate in frames per second (fps) delivered by the active camera.
Zoom factor – Indicates the current zoom level (in %) of displayed image from image window.

For more information please click.

Help bar

The Help bar section displays compact help and hints for selected tools or icons from GRYPHAX gui.

For more information please click.

Image window

The image window contains the main software area to show the live image stream from camera or display recorded items. All other tools can be hidden to have full focus.

Additionally, a small overview window will be displayed over the image at "1:1" view. The currently displayed part of image is marked as rectangle. The position (ROI) can be moved by mouse operation. Also, size and position of overview window can be changed by mouse operation.

A full screen view without any software GUI can be activated by "Presentation" mode under menu: "View" at the title bar or by keyboard short cut "F11".

For more information please click.

Rec bar

Rec bar

The REC bar is the most important tool of the JENOPTIK GRYPHAX software. It controls all image capture and file save.

The status of the REC bar buttons is changing accordingly to status of software.

Moreover, objective buttons visually indicates the current selected magnification by highlighting.
Up to 6 objectives / measurement calibrations can be displayed on Rec bar.

For more information please click.

Status bar

The status bar of JENOPTIK GRYPHAX software contains powerful options to operate work-flow optimized and intuitive directly at software GUI. The status bar is divided in 5 sections – text field, device configuration, calibrated objectives, scale and check box to add status bar to recordings.

User can fast switch between created device configurations and calibrated microscope objectives to apply correct measurement calibrations and scale for the live preview image from camera. The scale bar is displayed according to the selected objective.

Download the user guide below for more information:

JENOPTIK GRYPHAX User Guide Scale bar

For more information please click.

Title bar

The title bar of JENOPTIK GRYPHAX software contains the menu bar to access all menus you need to manage, edit or to change views.

Additionally, you have quick access to create and change current user profiles.

For more information please click.

Tool bar

The Toolbar contains all mandatory features and tools from GRYPHAX application. It is divided in 4 parts and contains the following sections:

1 Record modes – to change between record modes: single shot, time lapse, video record, slow motion record.

2 Tools section – to activate / deactivate tools

3 Active tool section – displays activated tool widgets

4 Help section – shows tooltips and help information of tools by mouse over

For more information please click.


The Treeview tool is located on the left software side next to the Gallery - for easy and fast switch between media target locations to save or load gallery items. It can be used with and without opened Gallery. Treeview deliver two different sizes: “Narrow” or “Wide” view to display the media target tree.

Download the user guide below for more information:

JENOPTIK GRYPHAX User Guide Treeview

Software manual - separate chapters

Title bar

Gallery bar

Status bar

Tool bar

Software-third parties

Information to Microscope Cameras and Software:

Do you have any questions? Please contact us for advice.

Point of contact sales microscope cameras

Sales & Support - Microscope Camera

+49 3641 65-4143

+49 3641 65-2144

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