RecommendFacebook Twitter LinkedIn

The Jenoptik customer support for mechatronic defense and security systems offers reliable service for all brands of manufacturers

Operational readiness and a long lifetime of your products is our concern. Anytime, anywhere – our specialists are always on hand for you offering fast, first-class support. For Jenoptik products and third party products.

Customer Service
We accompany our customers as a reliable partner for all questions involving logistics and support. Thereby we look after both original Jenoptik-products as well as those 3rd-party-products from other manufacturers. It is precisely the whole spectrum of logistic management, maintenance, and servicing, from the components up to the complete system, that is our strength. Our Customer Support implements the requirements of each specific service task with competence and commitment. Our support portfolio covers conceptual design as well as development and production. It also includes integration, logistics and service.

Our goal: Customer satisfaction

We work for leading technology companies that appreciate our know-how and our partnership in each individual case: perfection right down to the last detail. Our customers themselves are leading manufacturers in the fields of military and civil technology. They cooperate with Jenoptik, because we offer them an exceptional combination of engineering expertise, innovation and know-how. Thereby our first and highest priority is the satisfaction of our customers. Because only the most perfectly adapted solution is the right solution for us.

Quality management

In cooperation with our customers we develop and produce products and systems for military and civilian applications, such as land-based vehicles, aircraft and railway applications. That is why precision and absolute care are a must for us. The focus here is on our aim that each of our employees creates a high level of quality which he/she then implements in the work processes within his/her own scope of activity. To achieve this our employees are continuously made aware of the need for high quality; their consciousness regarding quality is raised in appropriate training programs.
All civil and military quality certifications usual in our company's line of business assure the high standard of quality, while regular audits by the certifying authorities ensure that these are kept up to date. Embedded in our company's quality management system with its many customary approvals, our repair organization fulfills the requirements of EASA Part 145 and FAA Part 145. Moreover, our customer support meets several other specific approvals from various companies in the aviation industry and aviation organizations around the world as well.

Our Customer Support covers the following areas:

  • Mechanics and electromechanics.
  • Electronics and optronics.
  • Integrated Logistic Support (ILS).
  • Spare Parts.
  • Repair management.
  • Quality management.

Support portfolio

Logistic support

Our Integrated Logistic Support (ILS) includes a wide range of different services for our customers – quick, flexible, and reliable. We offer the following key measures over the complete product-life-cycle:

  • Analysis and creation of tailor-made maintenance concepts.
  • Analysis and documentation of equipment / system reliability.
  • Diagnostic services for reliable and long lasting products.
  • Training programs for the system / product as well as for repair and maintenance at all levels.
  • Technical documentation.
  • Obsolescence management for maintaining system integrity and extending operational life.

Worldwide repair and maintenance

Our Customer Support has its own state-of-the-art workshops for the repair of mechanical, electromechanical and electronic assemblies and equipment in our company headquarters in Wedel near Hamburg. Major overhauls, regular servicing, modifications and any necessary repair work are all carried out here. We are supported by our service stations that are located all over the world.

Motion simulator

3-axis motion simulator: Jenoptik offers a 3-axis motion simulator that is able to provide simultaneous movements around three axes. All three axes are servo-controlled to allow precision position, rate and acceleration motion. Designed typically for military and commercial applications, the 3-Axis Motion Simulator is generic and completely customizable. It can reproduce complex environments such as movements of tank pans while driving off-road or helicopter flights. Our Motion Simulator can be used for experimental studies to investigate the effects of specific surroundings on new products and solutions - and thus can lower your development costs.

At your service

At your service

We know that your economic success depends on operating equipment and technical systems with as few interruptions as possible. We give our customers the assurance that quick and reliable help is to hand when problems arise – an assurance that stretches over the entire product life-cycle, day after day and year after year. To achieve this we put our highly trained staff at your disposal, who in turn are supported by our close network of service partners throughout the world.

Support specialists at your service: Anytime, anywhere

Spare part and service requests, even after twenty years and more, document both the high durability of our products and the continuous needs of our customers.

Our in-house support service for your success

Our policy and another element of our support service concept are fast response and finding solutions to problems related to our products. Our in-house support team performs repair work flexibly and quickly, and we consider queries and complaints an opportunity to optimize our processes, technologies and products. For complex queries please use the service contact form below to give us detailed information on your concern. Sufficient information will enable our team to process your query quickly.

Get in touch with us!

Customer Support

+49 4103 60-5555

Customer Support

+1 855 977-4788

Personal Information

Your inquiry

* = mandatory field, please complete